Frequently Asked Questions
Can I change the shipping address once an order is placed?
Do you offer gift certificates?
Do you ship internationally?
Do you ship over the weekend?
Do you ship to post office boxes?
Do your wicks contain lead?
Does choosing UPS Next Day Air mean that my order will arrive tomorrow?
How do I create an account?
How do I use my coupon?
How long will it take for my order to arrive?
Is there a way to order discontinued candles & accessories?
May I choose a different carrier?
What if an item is defective or arrrives damaged?
What if I've forgotten my password?
What is the difference between business and regular calendar days in regards to shipping?
What is your guarantee of satisfaction?
What methods of shipping do you offer?
When will my order ship?
How do I get set up as a retailer?
Can I change the shipping address once an order is placed?
No, please look over your order details carefully when you place your order as we are not responsible for mis-typed addresses.
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Do you offer gift certificates?
Yes. We offer electronic gift certificates in increments of $25, $50, $75, $100 and $150. Simply go to our "WoodWick® Gift Sets" category and click on "Gift Certificates".
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Do you ship internationally?
No. We apologize but we cannot ship internationally..
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Do you ship over the weekend?
No. At this time we only ship Monday through Friday.
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Do you ship to post office boxes?
No. When ordering please provide a physical address for us to ship to. Orders with a P.O. box listed may experience delays as we would have to contact you regarding a physical
address.
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Do your wicks contain lead?
No. Virginia Candle has never used lead wicks and we never will.
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Does choosing UPS Next Day Air mean that my order will arrive tomorrow?
No. Please allow 2-4 business days for processing before shipment
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How do I create an account?
Please click on “My Account” in the navigation bar then “Create An Account”. After that simply follow the instructions provided.
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How do I use my coupon?
When viewing your cart simply type your coupon code into the “Apply Coupon” box and hit “Submit”. There is a limit of one coupon per order, and coupons MUST be used before
confirming your order. Coupons cannot be redeemed after you have confirmed the order.
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How long will it take my order to arrive?
Orders received Monday through Friday normally ship in about 2-4 business days. Transit time via UPS varies from 2-3 business days east of the Mississippi to 3-5 business days
in the central, midwestern and western regions of the United States.
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Is there any way to order discontinued candles & accessories?
Discontinued items are normally not found on our site, but limited quantities may occasionally be available in our clearance section. Some seasonal fragrances (fall/winter or
spring/summer) that have been rotated out may become available again in the appropriate season of the year.
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May I choose a different carrier?
At this time orders are only shipped via UPS.
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What if an item is defective or arrives damaged?
Your complete satisfaction is our goal. If your product arrives damaged or is in any way defective please submit an RMA through your account. Your account will be credited or replacement product shipped promptly. Please retain the original packaging materials so that we can have the damaged merchandise shipped back to us.
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What if I've forgotten my password?
Please click on "Login" in the upper right-hand corner of the home page and simply follow the instructions provided at the bottom of the page.
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What is the difference between business and regular calendar days with respect to shipping?
Business days are Monday - Friday. Weekends and holidays are not considered business days.
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What is your guarantee of satisfaction?
Your complete satisfaction is our goal. If your product arrives damaged or is in any way defective please submit an RMA through our website.
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What methods of shipping do you offer?
Standard shipping is via UPS ground. You may choose to pay additional charges for UPS 2nd Day or Next Day Air
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When will my order ship?
Orders placed prior to 3pm Monday - Thursday normally ship that same day. Orders placed after 3 pm may not ship until the next business day. The majority of orders ship in 1 to
2 business days. UPS does not typically deliver on Saturday or Sunday.
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How do I get set-up as a retailer?
Please contact us at 800-827-2231 Monday-Friday from 9am to 5pm to speak with one of our customer service representatives.
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